Terms & Conditions

Please scroll down the page or click the links below to view the relevant terms and conditions for each of the following:

 

Use of Website

It is a condition of accessing or using this website that you agree to be bound by these terms and conditions. By accessing the website, you agree that you are bound by these terms and conditions.

Any reference to Wide Span Sheds (also to we, us and our) in these terms and conditions is a reference to Steelx Pty Ltd and or any of its subsidiary companies trading as Wide Span Sheds.

Website Content

You must not, without our prior written permission and the permission of any other owner of rights in content on the website, copy, broadcast, reproduce, frame, republish in any form or by any media, download, store (in any medium), up-load to a third party, transmit, post on a blog or social media sites, broadcast, distribute (whether by email or any other means), show or demonstrate in public, adapt or change in any way the content of, or create a derivative work from, these web pages for any other purpose.

Disclaimer
While this website is regularly monitored and maintained and the information contained in this website is provided by Wide Span Sheds in good faith in the belief that it is accurate and current. Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the website (including in relation to any goods or services) and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained on this website.

You should not rely on the information on this site or any linked site without making your own independent assessment of the information which you intend to use and or rely on.

You acknowledge that the inclusion of links from this site is not intended as an endorsement or recommendation. We have not consented to any conduct with a linked site that may be unlawful or an infringement of a third party's rights.

Limitation of Liability
You agree to waive and release Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this site.

Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate shall not, under any circumstances be liable for any injury, loss or damage arising out of or related to the use, or the inability to use, the materials or information on this site. This limitation of liability includes but is not limited to incidental, special or consequential damages, damages for loss of business or other profits.

Indemnification
You agree to release and indemnify Wide Span Sheds, its directors, officers, employees and subsidiary and or its related bodies corporate against all actions, claims and demands (including the costs of defending or settling any action claim or demand) which may be instituted against Wide Span Sheds, its directors, officers, employees subsidiary and or its related bodies corporate arising from a breach by you of these terms and conditions.

Linking to this Website
Linking to the website will only be permitted with the prior written consent of Wide Span Sheds. To request permission to link to this site, please email the site's webmaster.

Links to Other Websites
Where we have provided links to sites maintained by third parties, responsibility for those sites remains that of the third party. The presence of a link on our site is not to be taken as a recommendation or endorsement of the third party or the third party's site.

Product Information and Availability
Wide Span Sheds reserves the right to alter product specifications at any time without notice.

Publishing information about a product on the website does not mean that the product is necessarily available for sale or in stock.

Amendment
Wide Span Sheds reserves the right to vary, amend, update or change all or any part of the content of the website including these terms and conditions at any time. Revised terms will be posted on the website and will be effective immediately unless otherwise stated. By continuing to use the website after any amendment becomes effective you agree to be bound by the terms and conditions as amended. You should periodically visit this page to determine the current terms and conditions to which you are bound.

Trademarks
Wide Span Sheds is a trademark of Steelx Pty Ltd. Except where otherwise stated, all registered trademarks used on the site are used with the permission of the registered owners. You must not use any trademarks without the prior, specific, written permission of its owner whether it is Wide Span Sheds or a third party.

Copyright
Wide Span Sheds is the copyright owner of the content of this website or is licensed by the copyright owner to use the content of this website. Except as permitted by the Copyright Act 1968 (Cth), no part of this website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without Wide Span Sheds’ prior written consent.

Waiver
Wide Span Sheds' failure to exercise or enforce any one or more of its rights under these terms and conditions will not constitute a waiver of such rights unless such waiver is granted by Wide Span Sheds in writing.

Severability
If any provision of these terms and conditions is unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions.

Governing Law
These terms and conditions will be governed and interpreted in accordance with the laws of Queensland, Australia. You and Wide Span Sheds agree to submit to the non-exclusive jurisdiction of the Courts of Queensland. If you choose to access the website from another location or jurisdiction, you do so at your own risk and are responsible for compliance with applicable local laws.

 

Privacy Policy

This Privacy Policy of Steelx Pty Ltd trading as Wide Span Sheds applies to all personal information collected by Wide Span Sheds. We recognise the importance of protecting and safeguarding your privacy when you deal with us and we are committed to complying with Commonwealth legislation governing the privacy of personal information collected by businesses.

Collection of Information
We will only collect personal information that is necessary for the purposes of our business functions or activities. Such circumstances include:

  • If you contact Wide Span Sheds, we may keep a record of that correspondence and any conversations with you;
  • When you establish or access an account and or order product from us;
  • When you place a quote request on our website to enquire about the price of our products or contact our sales team to purchase a product we will require you to provide us with contact information including your name, address, telephone number or email address and certain financial information (such as credit card details);
  • When you purchase something from our online store (www.shop.sheds.com.au) as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address;
  • When you conduct certain types of transactions such as cheque purchases or seek refunds;
  • When you submit your e-mail address to our website mailing list;
  • When you contact other employees of our Company such as the Complaints Department we will need to collect or refresh the information already collected from you to assist you with your enquiry;
  • The subsequent collation of anonymous sales and marketing data to enable us to better serve you and the community you live in.  

Any financial information that is collected via the website or through our sales offices is used by us to bill you for products and services and, as required, is collected for the purpose of transaction approval and funds transfer. The financial information we collect from you is strictly confidential and held on secure servers in controlled facilities. If you do not provide any information requested, Wide Span Sheds may not be able to fulfil one or more of the purposes of collection of your personal information.

Use or Disclosure of Personal Information to Others
We may use or disclose personal information for the primary purpose for which the personal information was collected or for purposes related to or ancillary to that primary purpose. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.

In addition we may use or disclose personal information held about you where you have consented to such use or disclosure or where such use or disclosure is required under or authorised by law, or where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for or conduct of proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

Acceptance
You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.

How We Receive Your Consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason and or the reasons identified above only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

How You Can Withdraw Your Consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at marketing@sheds.com.au or mailing us at:

Wide Span Sheds
PO Box 411  
Varsity Lakes QLD 4227

But please note this will not entitle you to terminate or cancel any transaction except in accordance with our Sales Agreements and the relevant terms and conditions of trade.

Shopify Online Store
Our online store (www.shop.sheds.com.au) is hosted on Shopify Inc. which provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
As a direct payment gateway is used to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and record that it occurred.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here (http://www.shopify.com/legal/terms) or Privacy Statement here (http://www.shopify.com/legal/privacy).

Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security and Storage
Wide Span Sheds places great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Wide Span Sheds secures personal information in the same way we safeguard our own sensitive information. We appreciate that no data transmission over the Internet can be absolutely guaranteed to be secure and we therefore strive to protect users' personal information by constantly improving the business processes and technology, which we use to protect data.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies
Wide Span Sheds collects information from the site using "IP files".  When you visit the Wide Span Sheds website to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded.

This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website.

Third party vendors, including Google, use cookies to serve ads based on your prior visits to this website. You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page. Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page.

Online Store - Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional - allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held - persistent for 30 minutes from the last visit and used by our store provider’s internal stats tracker to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day - counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks - stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional.

Access to and Correction of Personal Information
Wide Span Sheds is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and website users. So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information through our Privacy Officer:

Privacy Officer
Wide Span Sheds
PO Box 411
Varisty Lakes QLD 4227

If we refuse to provide you with access to personal information about you, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act 1988.

Changes to Privacy Policy
If Wide Span Sheds decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Contacting Us
If you require further information regarding our Privacy Policy, please contact our Privacy Officer at the following address:

Privacy Officer
Wide Span Sheds
PO Box 411
Varsity Lakes QLD 4227

Delivery, Refunds & Return Policy - www.shop.sheds.com.au

At Wide Span Sheds we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Delivery, Refund & Return Policy prior to you making a purchase online from Wide Span Sheds, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that you collect from your nominated collection depot, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

About our Refund & Return Policy
This Refund & Return Policy is applicable to purchases made from www.shop.sheds.com.au only, for Garden Sheds.

Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees & Your Rights under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties (if any) will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods passes on payment
  8. Undisturbed possession of the goods when paid for.
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

However there may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Delivery Charges
Delivery is free to your nominated collection depot (being one of the depots from the list of depots available).

Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Service Team by calling 1300 94 33 77 immediately (and in any event not later than 30 days after delivery. The customer service representative will request you email through photos of the damage as well as proof of purchase.

The photos will be sent to the supplier who will determine whether there is:

  • Only damage to the packaging, in which case you will be instructed to take receipt of the product
  • If there is component damage, whether a partial (component) or full replacement will be required.

The supplier will also confirm whether the components or full product need to be returned to the collection depot, for return to the supplier. Any costs to return the damaged items to the collection depot are your responsibility. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds
If the product is deemed to be faulty and you request a refund over replacement, the goods must be returned to the collection depot who will return the product to the supplier. Any costs to return the product to the collection depot are your responsibility.  Once the supplier has received the damaged goods, a refund can then be actioned. You will receive notification of the refund via email and then it may take up to 10 business days for the funds to be processed and returned.

Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact our Customer Service Team on 1300 94 33 77

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