Terms & Conditions

Please scroll down the page or click the links below to view the relevant terms and conditions for each of the following:

 

Use of Website

It is a condition of accessing or using this website that you agree to be bound by these terms and conditions. By accessing the website, you agree that you are bound by these terms and conditions.

Any reference to Wide Span Sheds (also to we, us and our) in these terms and conditions is a reference to Steelx Pty Ltd and or any of its subsidiary companies trading as Wide Span Sheds.

Website Content

You must not, without our prior written permission and the permission of any other owner of rights in content on the website, copy, broadcast, reproduce, frame, republish in any form or by any media, download, store (in any medium), up-load to a third party, transmit, post on a blog or social media sites, broadcast, distribute (whether by email or any other means), show or demonstrate in public, adapt or change in any way the content of, or create a derivative work from, these web pages for any other purpose.

Disclaimer
While this website is regularly monitored and maintained and the information contained in this website is provided by Wide Span Sheds in good faith in the belief that it is accurate and current. Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the website (including in relation to any goods or services) and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained on this website.

You should not rely on the information on this site or any linked site without making your own independent assessment of the information which you intend to use and or rely on.

You acknowledge that the inclusion of links from this site is not intended as an endorsement or recommendation. We have not consented to any conduct with a linked site that may be unlawful or an infringement of a third party's rights.

Limitation of Liability
You agree to waive and release Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this site.

Wide Span Sheds, its directors, officers, employees and its subsidiary and or related bodies corporate shall not, under any circumstances be liable for any injury, loss or damage arising out of or related to the use, or the inability to use, the materials or information on this site. This limitation of liability includes but is not limited to incidental, special or consequential damages, damages for loss of business or other profits.

Indemnification
You agree to release and indemnify Wide Span Sheds, its directors, officers, employees and subsidiary and or its related bodies corporate against all actions, claims and demands (including the costs of defending or settling any action claim or demand) which may be instituted against Wide Span Sheds, its directors, officers, employees subsidiary and or its related bodies corporate arising from a breach by you of these terms and conditions.

Linking to this Website
Linking to the website will only be permitted with the prior written consent of Wide Span Sheds. To request permission to link to this site, please email the site's webmaster.

Links to Other Websites
Where we have provided links to sites maintained by third parties, responsibility for those sites remains that of the third party. The presence of a link on our site is not to be taken as a recommendation or endorsement of the third party or the third party's site.

Product Information and Availability
Wide Span Sheds reserves the right to alter product specifications at any time without notice.

Publishing information about a product on the website does not mean that the product is necessarily available for sale or in stock.

Amendment
Wide Span Sheds reserves the right to vary, amend, update or change all or any part of the content of the website including these terms and conditions at any time. Revised terms will be posted on the website and will be effective immediately unless otherwise stated. By continuing to use the website after any amendment becomes effective you agree to be bound by the terms and conditions as amended. You should periodically visit this page to determine the current terms and conditions to which you are bound.

Trademarks
Wide Span Sheds is a trademark of Steelx Pty Ltd. Except where otherwise stated, all registered trademarks used on the site are used with the permission of the registered owners. You must not use any trademarks without the prior, specific, written permission of its owner whether it is Wide Span Sheds or a third party.

Copyright
Wide Span Sheds is the copyright owner of the content of this website or is licensed by the copyright owner to use the content of this website. Except as permitted by the Copyright Act 1968 (Cth), no part of this website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without Wide Span Sheds’ prior written consent.

Waiver
Wide Span Sheds' failure to exercise or enforce any one or more of its rights under these terms and conditions will not constitute a waiver of such rights unless such waiver is granted by Wide Span Sheds in writing.

Severability
If any provision of these terms and conditions is unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions.

Governing Law
These terms and conditions will be governed and interpreted in accordance with the laws of Queensland, Australia. You and Wide Span Sheds agree to submit to the non-exclusive jurisdiction of the Courts of Queensland. If you choose to access the website from another location or jurisdiction, you do so at your own risk and are responsible for compliance with applicable local laws.

 

Delivery, Refunds & Return Policy - www.shop.sheds.com.au

At Wide Span Sheds we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Delivery, Refund & Return Policy prior to you making a purchase online from Wide Span Sheds, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that you collect from your nominated collection depot, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

About our Refund & Return Policy
This Refund & Return Policy is applicable to purchases made from www.shop.sheds.com.au only, for Garden Sheds.

Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees & Your Rights under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties (if any) will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods passes on payment
  8. Undisturbed possession of the goods when paid for.
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

However there may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Delivery Charges
Delivery is free to your nominated collection depot (being one of the depots from the list of depots available).

Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Service Team by calling 1300 94 33 77 immediately (and in any event not later than 30 days after delivery. The customer service representative will request you email through photos of the damage as well as proof of purchase.

The photos will be sent to the supplier who will determine whether there is:

  • Only damage to the packaging, in which case you will be instructed to take receipt of the product
  • If there is component damage, whether a partial (component) or full replacement will be required.

The supplier will also confirm whether the components or full product need to be returned to the collection depot, for return to the supplier. Any costs to return the damaged items to the collection depot are your responsibility. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds
If the product is deemed to be faulty and you request a refund over replacement, the goods must be returned to the collection depot who will return the product to the supplier. Any costs to return the product to the collection depot are your responsibility.  Once the supplier has received the damaged goods, a refund can then be actioned. You will receive notification of the refund via email and then it may take up to 10 business days for the funds to be processed and returned.

Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact our Customer Service Team on 1300 94 33 77

 

Privacy Policy

Updated 5 July 2018

This Privacy Policy (Policy) applies to:

· Steelx Pty Ltd ACN 122 464 233, its subsidiaries and related bodies corporate and its brands (including but not limited to Wide Span Sheds) (collectively referred to in this document as “we” “our” or “us” or as the context requires otherwise);

· our website https://www.sheds.com.au/; and

· any software application for mobile devices (Application ) that we operate.

This Policy sets out the types of personal information that we usually collect, the purposes for which we collect it, to who we disclose it, how we hold and keep it secure, and your rights in relation to your personal information, including how to complain and how we deal with complaints. This Policy should be read together with our website Terms and Conditions and any location specific legal notice. Our businesses and websites operate from Australia and this Policy provides information in accordance with our obligations under the Privacy Act 1989 (Cth).

In this Policy,

  • personal information means any information about an individual from which that individual can be identified or reasonably identified. It does not include information that has been de-identified (anonymous data).
  • Privacy Act means the Privacy Act 1988 (Cth) and includes the Australian Privacy Principles (APPs) and applicable privacy regulations.
  • Services means any products and services that we offer or provide, including but not limited to rural steel building solutions, the design, construction and sale of sheds, garages, patios, carports, workshops, horse stables, industrial steel building kits, kit homes and commercial shed construction.

1. Your acknowledgement and consent

By visiting our website, enquiring about or purchasing any Services, or providing us with your personal information (either directly or allowing another person to do so on your behalf), you acknowledge and agree that the personal information we collect about you will be collected and handled in accordance with this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us.

If you do not provide us with your personal information, or if you withdraw any consent we are required by applicable law to have in order to process the information you have given us, this may negatively affect our ability to provide Services to you.

2. Personal information that we collect

We only collect personal information that is necessary for the dealings you have with us, for example:

(a) when you request a quote for Services, establish or access an account, order Services from us, conduct certain types of transactions such as cheque purchases or refunds, or otherwise enquire about the Services we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details).

(b) when you submit any personal information to us when requesting a quote or leaving feedback via a third party application on our website, such as Tawk.to and Product Review.

(c) If you contact us with your opinion, feedback or questions in relation to our Services, we may keep a record of that correspondence.

(d) when you submit your name and e-mail address to sign up for our website mailing list.

(e) if you apply for a job vacancy with us or via any third party recruitment service we use, we will collect your CV and other application information required to allow us to assess your application and to retain for human resources purposes.

3. Special types of information we may collect

When required, we may collect the following types of information from you:

(a) financial information: we may via our website or through our sales facilities which is used by us solely to facilitate the transaction and bill you for the Services. Financial information we collect from you is strictly confidential and held on secure servers in controlled facilities.

(b) sensitive information: we generally do not collect any sensitive information unless it is reasonably necessary for our functions or activities and you have explicitly consented. The circumstances in which we may collect sensitive information may include during recruitment, when we may need to collect details of an applicant’s health and disability or information about immigration status.

4. Dealing with us Anonymously or using a pseudonym

Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.

However, for many of our functions and activities we usually need your name, contact information and other details.

5. Purpose of collecting personal information

We may collect your personal information for the following purposes:

(a) to confirm your identity;

(b) contacting you about product or Service you have enquired about or ordered;

(c) to provide Services to you, including processing payment, arranging delivery, or ongoing customer service;

(d) notifying you about special offers, products or services available from us or our participating partners, whether the notice comes from us directly or via a third party advertising service;

(e) business planning, product development and research development;

(f) understanding the types of people who are interested in the Services and developing measurement, marketing and analytics measures to assist in marketing the Services to those people;

(g) fulfilling any mandatory reporting obligations required by applicable law, including communication with and notifying you where a notifiable data breach has occurred in relation to your personal information;

(h) to assess your application for a role with us and to take references;

(i) any related secondary purpose which we believe you would reasonably expect when we collected your personal information or as a result of our ongoing relationship with you;

(j) any purpose for which you have consented;

(k) any purpose for which we are required or authorised by applicable law; and

(l) to respond to and manage inquiries, complaints, feedback and claims, defend our legal interests and investigate and protect against fraud, theft and other illegal activities.

6. Disclosure of personal information

We will only disclose personal information to persons outside our business in the circumstances set out in this Policy or as otherwise notified to you at the time of collection of the information.

If we merge with or are acquired by another entity, your personal information may be transferred to that entity as a part of the merger or acquisition. In addition we may use or disclose personal information held about you where you have consented to such use or disclosure or where such use or disclosure is required under or authorised by law, or where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for or conduct of proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

7. Cross border disclosure

We may disclose personal information to overseas recipients, who are located in places such as New Zealand and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example to arrange our suppliers in New Zealand to supply you with a product or service that you have requested in New Zealand, or for those suppliers to supply you if you are part of our New Zealand franchise network).

8. direct marketing and your consent / opting out

We may use your personal information to identify a product or service that you may be interested in or to contact you about (for example an event or promotion in your region). We may with your consent where required by applicable law, use the contact details you have provided to contact you from time to time whether by phone, email SMS or post to tell you about new products or services and special offers that we believe may be of interest to you.

You can withdraw your consent to receiving direct marking communications from us at any time by unsubscribing from the mailing list (by clicking ‘unsubscribe’ in any email from us), by contacting us on the details at the end of this Policy or by using any unsubscribe facility available in the electronic communication you receive (where available).

9. Credit Card information

We sometimes use third parties to process sales paid for via credit card, for example PayWay API (operated by Westpac Banking Corporation ABN 33 007 457 141) or PayPal Australia Pty Limited ABN 93 111 195 389 ( Payment Gateway).

Where we use a Payment Gateway to process a payment via credit card, we do not directly hold any payment information other than a billing address and a contact email on the website servers. In accordance with the Payment Gateway policies, we may be able to view credit card details, however, we will only use such information for the purposes of credit card verification, transaction approval or to provide a refund. Any information collected by the Payment Gateway may be used in accordance with the Payment Gateway privacy or other policies and is beyond our control. To view the Payment Gateway policies please refer to https://www.westpac.com.au/privacy/ and https://www.paypal.com/au/webapps/mpp/ua/privacy-full .

10. Security and Storage

We place great importance on the security of all information associated with our customers, clients and contractors. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from loss, misuse and interferences, as well as unauthorised access, modification or disclosure.

Where we store your information depends on what interaction you have had with us. These include:

(a) electronic databases, including those for processing customer enquiries or feedback;

(b) email databases for marketing communications; and

(c) paper based forms.

Please keep in mind that no data transmission over the Internet is guaranteed to be secure. We will take all reasonable steps to protect your information or personal details, however we cannot ensure or warrant the security of any information or personal details you provide to us. These activities are conducted at your own risk.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.

11. Data breaches

The Privacy Act requires us to notify affected individuals and the Privacy Commissioner about ‘eligible data breaches’. An eligible data breach occurs when the following criteria are met:

(a) there is unauthorised access to or disclosure of personal information we hold (or information is lost in circumstances where unauthorised access or disclosure is likely to occur);

(b) the access, disclosure or loss is likely to result in serious harm to any of the individuals to whom the information relates; and

(c) we are unable to prevent the likely risk of serious harm with remedial action.

If it is not clear whether a suspected data breach meets these criteria, we will investigate and assess the breach to determine whether the breach is an ‘eligible data breach’ that requires us to notify the affected individuals. This is to ensure you are notified if your personal information is involved in a data breach that is likely to result in serious harm. Even if the criteria are not met, we may decide it appropriate to notify you anyway as part of our commitment to taking privacy seriously.

12. Spam

Spam is an electronic message that is both unsolicited and commercial in nature. We confirm:

(a) we have crafted an internal policy to educate our staff and implement clear guidelines and rules on commercial electronic messages;

(b) you are free to unsubscribe from any mailing list to which you have previously subscribed, either by using the opt-out facility provided in the message or by contacting our Privacy Officer;

(c) we will not use address-harvesting software for any reason.

To assist us in combating spam, we ask you to:

(d) if you receive an unauthorised commercial or offensive message which appears to originate from our email address, please assume that it has been sent in error and notify our Privacy Officer immediately;

(e) ensure that you unsubscribe from any of our mailing lists if you decide you no longer wish to receive commercial messages from us or our contracted third parties; and

(f) if you do subscribe to any of our mailing lists, please notify us of any change to your contact details.

13. Cookies

Most commercial websites use cookies. Cookies are data that a website transfers to an individual’s browser and are stored in their hard drive, and are used to track your ongoing access to and use of the website.

We use cookies, web beacons and measurement software and tools on our website and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our Services, diagnose problems and target and improve the quality of our Services.

We may combine our cookies, information collected through the cookies and web beacons on our website with other information and use analytics services to provide better or more relevant services and advertising to you on our or third party websites.

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However this may mean you may not be able to take advantage of all features of the website.

14. Website and online software data

Every time you use our website, information may be collected by us or on our behalf via services such as Google Analytics. This includes information such as:

(a) your server IP address and domain name of your internet service provider;

(b) the type of browser and operating system you use;

(c) pages accessed; and

(d) the date and time of your visit;

(e) any address of a recurring site and any other website you are about to visit; and

(f) the information you submit regarding payment particulars, including credit card details which are captured by our online software and database.

This information is used to provide statistical reporting on the use of our website, including the frequency and duration of visits, and which web pages you have accessed on our website.

15. Disposal of personal information

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. If we no longer need to hold your personal information for whatever reason, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.

16. Changes to this Policy

We may revise this Policy from time to time as we add new features or as laws change that may affect our website and our business. When we make changes to our privacy policy, they are reflected on this page. Any revised Policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to refer back to this Policy regularly to review any amendments. You can obtain historical versions of this Policy by contacting us on the details shown in this Policy.

17. Access to and Correction of Personal Information

We are committed to maintaining accurate, timely, relevant and appropriate information about the individuals whose personal information we hold. We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.

You may request access to or correction of your personal information we hold about you at any time by contacting our Privacy Officer on the details shown in this Policy.

We will need to verify you. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within reasonable time and usually within 28 days. If we decide to refuse your request we will tell you why in writing and how to complain.

18. Complaints

If you have a concern, question or complaint about this Policy or your privacy, your complaint should be in writing to our Privacy Officer using the details shown in this Policy. We will need to verify you, respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you may complain directly to the Office of the Australian Information Commissioner (OAIC) via the OAIC website: www.OAIC.gov.au.

19. CONTACTING Us

If you require further information regarding this Policy, please contact our Privacy Officer on the following details:

Privacy Officer
P.O. Box 411

Varsity Lakes QLD 4227

Email: privacy@steelx.com.au

Phone: 07 5657 8819

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website: www.OAIC.gov.au.

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